Contact Information

At SereneDrainage, we aim to provide clear and accessible communication for all customer inquiries. This Contact Information Policy outlines the official ways to reach us and how we handle communication with customers.

Official Contact Method

SereneDrainage’s official and primary contact channel is:

Email: SereneDrainage@gmail.com

All customer service requests, order inquiries, refund requests, product questions, and policy-related concerns must be directed through this email.

Response Times

  • Our support team typically responds within 24–48 business hours.

  • Response times may be longer during weekends, holidays, or high-volume periods.

Verification

For your security and ours, we may request the following information:

  • Order number

  • Name associated with the order

  • Email used at checkout

This helps us verify your identity and access your order details efficiently.

Unapproved Contact Methods

To protect customer privacy and ensure consistent communication:

  • We do not offer phone support.

  • We do not communicate through social media direct messages.

  • We do not use personal email accounts, messaging apps, or third-party platforms for formal support.

Any communication outside SereneDrainage@gmail.com is not recognized as official.

Fraud Prevention

Customers should only trust emails sent from SereneDrainage@gmail.com.
SereneDrainage is not responsible for misinformation, losses, or actions resulting from communication with unofficial or fraudulent accounts.

Business Hours

Our support team operates Monday through Friday, excluding major holidays.
Messages received outside business hours will be addressed on the next business day.

Escalations

If an issue requires escalation, a support representative will route the matter internally. Customers do not need to take any additional steps.

Reach out!