Return and Refund Policy – Go Green Initiative

Eligibility for Refund

  • Refunds are available within 30 days of your order date.

  • The product must be damaged, defective, or not functioning as intended upon arrival.

  • Intentional or accidental damage after delivery does not qualify.

  • Photo or video proof of the issue is required for verification.

Refund Terms

  • Approved refunds receive 30% of the original purchase amount.

  • You keep the product — no return shipment is required, helping reduce carbon emissions and packaging waste.

Non-Refundable Cases

  • Damage caused by misuse or intentional attempts to qualify for a refund.

  • Requests for non-defective items or reasons unrelated to product function.

  • Orders submitted after the 30-day window.

How to Request a Refund

  • Email SereneDrainage@gmail.com with your order number and clear proof of the issue.

  • Our team will review your request within 2–3 business days.

  • If approved, you’ll receive a 30% refund to your original payment method.

Reach out!